Online and Mobile Banking User's Guide

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Online Banking and Mobile Banking at F&M Bank

Helpful Tips

This modern and clean design allows you to swipe, scroll and flip through your tiles to gather information or take action. The dashboard can be customized – change tile size, move them around, add tiles you find useful, or remove tiles you don’t. Customize your dashboard based on the way you like to bank and the features you most frequently use.

Here’s what you can do in online and mobile banking:

Manage Cards

Turn your debit card on or off at any time, report it lost or stolen, re-order your card, or activate it!

Add a Profile

Quickly switch between different accounts you manage. Transition from your personal to business account, or if you’re on a shared device in a household, you can easily flip back and forth between account users.

Messages

Your message center is a hub for banking and institutional alerts. Your messages will flow into this tab.

Accounts

An overview is available on the dashboard but select an account you’d like to view and experience our new and improved features! Your transaction history loads like a Twitter or Instagram feed – quickly scroll through your debits and credits. Improved search results allow you to find a transaction quickly! As you begin to type in the search bar, results automatically populate like the Google search engine. You can also tag a transaction to categorize your expenditures and add notes, as well as images (like a receipt), to your transactions.

Transfer

A straightforward way to easily move funds between accounts. Select your accounts, enter the amount, and click submit! You also can schedule future transfers as well as set up the frequency (once, weekly, monthly).

Deposit

Enroll your account(s) in Remote Deposit Capture and easily deposit your checks from the comfort of your home!

Pay

Logging in for the first time?

Click to view our step by step instructions!

On or after January 5, 2021, visit our website and login at the top right-hand corner. From mobile, be sure to download the new F&M Bank – VA app. Our current app will prompt you to download the new version.
Enter your current Online Banking ID.
Enter your current Password.
- If you forget either of the above, just click Forgot? and follow the steps to restore your account access.
As a final step, you will be asked to establish two-factor authentication. This is a security measure to help protect your account!
- You will enter a phone number to receive a verification code via call or text. Be sure you have your phone nearby as this is a one time set-up!
- Going forward, if you login on a new device, you will receive a security code at the number provided. This is to ensure you are the one logging in to your account. This code replaces your security questions and watermark.
- Once in your account, you can set up facial recognition or touch ID on compatible devices.

Online PreviewMobile Preview

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Both a light and dark interface option are available. You can select that in your online banking settings; however, the platform defaults to the light option. As you can see, the new platform provides a clean and modern look enhancing the user experience.

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Frequently Asked Questions

Will I need to enroll?

No. If you are a current online or mobile banking user, you will not need to re-enroll. You will continue using your Online Banking ID and Password.

How do I login to online banking?

The login process remains the same for online banking. Enter your Online Banking ID in the login bar at the top right-hand corner of our website. Additionally, you can access online banking directly by visiting accounts.fmbankva.com.

How do I login to mobile banking?

You will need to install the new F&M Bank – VA mobile app to access your accounts on January 5, 2021. Your Online Banking ID and Password will remain the same when logging in on the new app.

What web browsers support the new online banking platform?

To support the security measures we have in place to keep your data safe, we require the use of a modern browser. Online banking is supported by the following browsers:

Microsoft Internet Explorer
Only version 11 will be supported. Any older version of Internet Explorer may be denied access.

Microsoft Edge
Microsoft Edge will be supported at the latest version only. Access may be denied to older versions 60 days after a new version is released.

Google Chrome
Chrome should automatically update and major updates are released approximately every 12 weeks. If Chrome is two versions older than the current
stable channel version, access may be denied.

Mozilla FireFox
FireFox should automatically update. If FireFox is two versions older than the current stable channel version, access may be denied.

Apple Safari
Safari currently only sees major upgrades during the fall. Access may be denied to older versions 60 days after a new version is released. However this change requires that the new Safari version is available on both MacOS and iOS devices.

Online banking can be accessed through Safari; however, ESI and iPay customers may experience difficulty as cookie detection is disabled. To work around this issue within online banking, click “preferences” and navigate to the “privacy” tab.

What operating systems support the new mobile app?

To support the security measures we have in place to keep your data safe, we require the use of a modern operating system.

iOs – Version 11 or greater is required.

Android – Version 5.0 or greater is required.

My "remember me" login function isn’t working. Why?

The login flow of our new platform allows users to opt in to “remember me” functionality. However, there are certain cookies or browser extensions that can cause the “remember me” check to fail upon next login. First, be sure you are using the browsers mentioned in the question above. You should also try clearing your cookies or browsing history. If you exhaust all options and are still experiencing issues, please contact our Customer Support Center at 540-896-8941.

Will third party account aggregators be impacted?

Aggregators that pull in your digital banking information will most likely be impacted. These are tools that you have enrolled in outside of our digital platform (Mint, for example). Due to the nature of how aggregation technology works, many of these will resolve on their own and be updated quickly. If not, try re-entering your Online Banking ID and Password.