Balloons Return Policy (2024)

Returns

• You may return new, unopened, and unused items within 30 days from when your order ships.
• Please note that you are responsible for the return shipping cost which will not be refunded.
• Returns must be sent back within 10 days after the return is approved.
• A restocking fee of 15% of the value of the items will be deducted from the refund.
• Please complete the RMA Form to submit your return request. We will respond within one business day.

• 

  Return of Items
  within 30 days

• 

  The cost of returning
  the Items

• 

  Refund during
  the business day

Exchanges

We do not allow exchanges. A new order must be placed for a replacement. Defective items are handled on a case-by-case basis.

Exceptions

• If the package is returned to us due to the shipping address being incorrect or the package being refused, we will refund for the product returned minus the original shipping cost and the return shipping charges.
• Discontinued or clearance items may not qualify for return. Clearance items include products marked down 30% or more.
• Defective claims on Mylar/Foil balloons not inflated with a proper Mylar/Foil inflator will not qualify for a refund.
• A RMA must be submitted to qualify for a return. Items sent to us without a RMA submitted will be refused.
• Items returned to us with an open RMA, but no RMA slip in the package to identify the return may be refused and products discarded.
• Extra items included in a return that are not on the open RMA may be refused and discarded. If you have other items you'd like to return that are part of a different order, please submit another RMA for those items before returning.
• Multiple items from different orders can be included in the same return package, but the return package must include the RMA slip for each return so we can identify them.
• Seasonal product may not qualify for a refund. That includes any items in the Holiday categories, or balloons associated with a short period or event one time a year.
• We do not guarantee the colour accuracy of the display or device used to view the products on our website. The displayed colour is to be used as a guide only, although we have made efforts to ensure the colour of our products are displayed as accurately as possible. Dissatisfaction with the colour is considered a change of mind return.
• Anagram 34" letter and number balloon packaging may show dimensions other than 34". The balloon inside is correct, the packaging is incorrect. Incorrect dimensions on the packaging due to a printing error does not qualify for a refund.
• The text/name on the packaging of a product may not match the name on the website exactly. Product titles/names on the website may vary from the packaging due to language translations, manufacturer changing package text without notice, abbreviations, industry naming conventions, etc. Please be sure to check the SKU/item number to confirm you received the correct product. Product title/name differences between the website and packaging does not qualify for a refund.
• Bags of latex balloons may have a defect rate of 1 to 4 percent. Generally the manufacturer includes 1 to 5 extra balloons per bag to compensate just in case. We do not refund or accept returns for individual defective latex balloons.

Disclaimer

A refund will only be issued for items that are in new, unopened and unused condition. Refunds do not include the shipping charge shown on the packing slip and invoice. We absorb a percentage of the original shipping cost to ship the package to you. A restocking fee matching the actual shipping cost we pay our carriers will be deducted from the refund for change of mind returns. A restocking fee for brokerage charges may be applied. The brokerage charge fee depends on the value of items being returned and calculated after the RMA has been reviewed by us. A 15% restocking may apply for change of mind returns. The shipping charge for your return must be prepaid and insured (optional) by you. You are responsible for any loss or damage to items during your return shipment. We do not guarantee that we will receive your return shipment. The shipping charge for returns will not be refunded. If an item that is claimed to be defective is then found to not be defective by us once we receive it back, a store credit will be issued minus a 25% restocking fee,the original shipping costthat we were charged by the courier, and the return shipping cost that we were charged by the courier. Any amounts refunded for your item(s) being returned will not include the cost of shipping. We reserve the right to refuse any return or exchange requested.